Before You Call For Copier and Printer Service

Copeco Sharp Printer BlogJust when you’re ready to print or copy that report you’ve been laboring over for weeks, you discover lines or spots on your copies. While Copeco’s service technicians for your Sharp copier and printer are always ready to correct the issue, you may want to try these simple tips to resolve the problem yourself—without having to break out your printer or copier service manual.
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Copeco Honors Employees at Annual Breakfast

The following employees were honored at the Copeco annual awards meeting on Wednesday, January 19, 2011.

 Support Employee of the Fourth Quarter:  John Sedlak

 Support Employee of the Year: Robin O’Connor

 Service Manager Mark Pamer recognized service employees of the month.  

October: Larry Keffer

November: Garry Sawkins

December: Cheryll Stankiewicz

 The service manager appreciation award went to Toledo service technician Mark Rader.

 Service Employee of the Quarter: Keith Kinty

 Service Employee of the Year: Cheryll Stankiewicz.

 Fourth Quarter Quota Achievers Randy Hudson with 111% of quota and Tammy McLaughlin with 155%.

 Sales Executive of the Fourth Quarter: Greg Foxx achieved 223% of his quota

 Sales Executive of the Year: Greg Foxx for achieving 126% of his quota

Convert a Hard Copy into an Editable File with OCR

You may already be familiar with document scanning (also known as document imaging), which is a great tool when you need an electronic version of a hard copy Word document or other form for recordkeeping, emailing or posting on the Web. But, what happens when you want to edit this document? Since you can’t update text in a digital image, which is what a scanner creates, you probably start retyping, right?

Thankfully, there’s an easier way. OCR (optical character recognition) software can convert handwritten or printed text into a variety of compact, editable electronic files, including Microsoft Word and Excel, HTML, plain text and searchable PDF. A form of “artificial intelligence,” an OCR program is designed to recognize patterns among the pixels of a digitized document and translate them into characters, words and paragraphs.

Because OCR eliminates the need for recreating documents, it can:

  • Help boost office productivity.
  • Preserve data contained in older paper documents or printed from electronic files that are now corrupted.
  • Make text editable, searchable and generally more accessible.

Of course, OCR software is not perfect. It can lose some formatting, and its accuracy depends largely on the quality of the original document (the higher DPI the better). For a better reading, you may first need to clean up the document using imaging tools capable of removing background impressions and even straightening crooked text that resulted from a copier misfeed.

Learn more about Sharpdesk® 3.2 software with OCR and other document scanning options from Sharp. Or, contact us at Copeco. We can help you determine if OCR software would be a valuable tool for your business.

How to Make a Booklet on a Sharp Copier

As Copeco’s customer service trainer, I have a long list of copier and printer FAQs. One question I often get is how to turn letter-size documents into a booklet or pamphlet. If you’ve got a digital Sharp copier, the answer is easy. It only takes a couple clicks on the touch screen, and the copier takes care of the rest.

Schools, churches and similar organizations frequently use this option because booklet publications made in house can help save on outsourcing of small print projects. Many MFPs (multifunction printers), including several Sharp models, will even fold and staple the brochures.

Here’s a step-by-step guide to using a Sharp MFP to create a booklet:

  1. Organize your letter-size documents in the order you want them to appear as booklet pages.
  2. On your Sharp’s touch screen, select “special modes” and then “pamphlet copy.”
  3. Load the documents into the document feeder and press start.
  4. While you wait, the Sharp copier/printer will scan each document into its memory; reduce and rotate the document images so that two will fit onto each sheet of paper in the correct order; and place the images on both sides of the paper.
  5. The copier will fold, staple and place the pamphlets into the finisher for you to pick up.

When it’s time to print additional brochures, either use the original letter-size documents or make double-sided copies of the booklet. I hope your office gets plenty of use out of this booklet-making guide.

Five Steps to Conquering Sales Call Reluctance

I’ve been selling office equipment and related technology since 1993, and over the years, I’ve talked with many sales people in many different industries. One thing we all have in common is the occasional attack of what’s now termed “call reluctance.” I still think of it as simply fear of rejection.

Since becoming a sales manager for Copeco in 2007 (and even before), I’ve helped several sales employees recognize and deal with call reluctance. It’s a normal part of sales and often occurs when you’re in a slump or if you’re new to an industry. However, it must be handled quickly and effectively, or the fear of cold calling will only increase.

Here are some telltale signs of call reluctance:

  • Spending more time on research than on calls. Often, if you’re nervous about making calls, you will do lots of “prepping” for calls instead of making them.
  • Doing extra paperwork or dropping off business cards. These efforts rarely lead to good leads but instead help you avoid real cold calls.  
  • The numbers don’t add up. Today, a sales force is usually tracked by a computerized system of some kind, and it’s easy to pinpoint low call volumes.

Sales really is a numbers game. You must make a large number of calls to generate a fair amount of appointments or referrals. Then, only a certain percentage of the appointments actually become sales. Bottom line: sales people need to make calls.

Based on my experience, I offer the following five steps to conquering call reluctance:

  1. Do one-on-one and group role playing with sales team members. This gives you an opportunity to rehearse your approach, improve product knowledge and learn how to listen and speak effectively in a non-threatening environment.
  2. Use scripts with a successful track record. Having something tangible to start with – something already written down – usually decreases fear. Customize the script for the market you’re targeting.
  3. Offer potential customers a benefit you believe in. You’ve got to believe in what you’re selling and give customers a reason to see you.
  4. Start off with “warm” calls. Get some feedback and affirmation from someone you’ve done business with recently. Then, move on to your list of cold calls.
  5. Have a purposeful goal when you start each morning. This gets back to the number of calls you need to make in order to generate the sales you want. Then, don’t get sidetracked by prepping or paperwork. Just do it.

If you’re interested in learning more about overcoming call reluctance, I recommend the book, The Psychology of Sales Call Reluctance by Dudley and Goodson.

Is Your Copier Data Safe?

As you may know, early this year the CBS Evening News featured a story about security and the ease of extracting data from Multifunction Printers (MFPs). The investigation centered on digital copiers containing a hard drive, much like the one on your personal computer that store images of every document copied, scanned, or emailed from individual machines. CBS went to a warehouse/liquidator and, with forensic software downloaded from the internet; they were able to obtain sensitive documents from each machine including records from police departments and insurance companies.

Now that we have your attention let’s talk about what you need to know to protect your data and how Copeco is your partner in achieving that goal.

Here are a few questions to ask your representative about data security:

  • Does my copier have a hard drive and if so, does it have a built in utility to erase data?
  • What options are available that will allow me to protect, encrypt or erase my data?
  • What policies and procedures do you, the vendor, have in place to make sure that my data remains safe or is erased properly?

As your partner in security, Copeco has created the following policy to address the questions above.

  • Many of the newer copiers have built in hard drives however, there are some that do not—if you are unsure please contact Copeco and we will let you know
  • Most new Sharp copiers have a built in utility to erase or reformat your drive. Additionally, some of our Sharp products are equipped with a kit that will encrypt all data and erase the hard drive after every job.
  • Copeco offers a variety of services to erase your data depending upon your service contract and equipment.  Please review our security policy to determine which service is right for you.

Your data security is essential and it is our job to make sure that you are protected.  Customer service is our top priority and we are here to make sure all your needs are addressed.  If you have any questions about your current copier data security please feel to put them in the comment section and we will be sure to answer them as quickly as possible.

Welcome to Copy Talk!

Copeco was founded in 1971 with the goal of providing area businesses with world-class products and support.  We are proud to be a Sharp dealer and look forward to strengthening our customer relationships by supplying the latest technology and comprehensive document solutions. Recently we were recognized by Sharp with the Hyakuman Kai award for the 18th year in a row.  Sharp awards Hyakuman Kai status to dealers that provide exceptional service to the local business community.  Copeco, Inc. is among a select group of dealers recognized by Sharp from the hundreds of dealers that sell Sharp’s advanced color and monochrome business products in the U.S.

Our commitment to you is to provide the finest equipment backed by exceptional service and strong customer support.  It is with this commitment in mind that we bring you COPYTALK – a place to share information with you about how to boost office efficiency, productivity and security in your company.  In addition, CopyTalk will also tap into the vast knowledge of our award winning technicians and customer service professionals to answer your questions.

In the coming weeks we will take a look at security issues and solutions for your document imaging equipment, technology updates, and productivity insights so be sure to bookmark the page or subscribe to our blog.

Welcome to CopyTalk!