If you run an office, you probably depend on a combination of office equipment – such as a copier, printer, multifunction printer (MFP), fax or all-in-one machine – to keep business running smoothly. When it’s time for maintenance or repair, hopefully you’ve got a qualified service technician you know by name and can trust to service everything.
In every industry (including office equipment maintenance), there are hallmarks of quality. For nearly 25 years, I’ve been fixing Sharp machines and have participated twice in the Sharp Information and Imaging Company of America (SIICA) Master Technician Competition, which is held once each decade. In 2008, four of us from Copeco competed together with about 3,000 other techs from across the nation. All four of us placed in the top 150, including one in the top 18, which means we all demonstrated superior- and master-level skills in:
- Networking equipment
- Sharp OSA™ technology
- Sharp document solutions
As Copeco’s general service manager, I want to assure customers that the people who take care of their office equipment are experts in their field. The Master Technician designation is one way we do that. In addition, we have a factory certified trainer on site who makes sure our techs are prepared for the latest hardware and software updates.
The next time your multifunction copier or multifunction printer needs repair, ask your tech:
- How long have you been maintaining office equipment?
- What kind of training have you had?
- How often do you receive training updates?
At Copeco, all of our techs have been with us for an average of 12 years, and they’re on a first-name basis with their customers. That’s another way we build trust. Whether it’s a down MFP, just a squeak or time for preventive maintenance, our service department can help.