Frequently Asked Questions

Have questions about choosing the right copying and printing equipment for your work environment? We have answers! If you don’t see your question below, please contact the Copeco team for more information, or to schedule a consultation.

If you need to request service on equipment, please submit our service request form or give us a call toll-free at 800-852-0274.

General Questions:

Should I buy or lease equipment from Copeco?

Every company is unique, so whether or not you decide to rent or lease equipment depends largely on your situation. We’ve highlighted some advantages and disadvantages of both below.

Leasing

Advantages

  • Assures you’ll always have the newest technology available.
  • Helps keep you on track with a consistent budget every month.

Disadvantages

  • You’ll inevitably pay more in the long run versus paying one up-front cost.

Buying

Advantages

  • Tax advantages may be available for purchasing new capital equipment.
  • Building up assets for your company.

Disadvantages

  • Buying equipment requires a larger upfront cost than leasing does.
  • Can incur additional costs if unexpected repairs are needed.
  • The equipment could become outdated in three to five years. As we all know, technology advances so quickly and it’s easy for something new to replace what you just bought a few years back.

Request a Needs Assessment

If you’re unsure whether to lease or buy equipment, we can provide a needs assessment. This will give you the most insight and information so you can make an informed decision as to what is best for your company.

Does your company lease/rent equipment?

Yes, we do! If you’re unsure of what to do, we can provide a needs assessment. This will give you the most insight and information so you can make an informed decision as to what is best for your company. Please refer to the question above for insight into leasing versus buying equipment.

What are the advantages of leasing equipment?

Leasing equipment from Copeco offers you:

  • Most up-to-date equipment - Keep productivity and efficiency high at your office with the latest equipment that offers faster functionality and increased security.
  • Affordable monthly payments - If you’re unable to buy the equipment outright, we are able to lease it to you for an affordable monthly payment that allows you to keep costs low while still benefiting from the most up-to-date, efficient equipment for your team.
  • Flexible upgrade options - When you lease, you’re able to upgrade when new equipment is released on the market.

Printer-Specific Product Questions:

Can I print in color?

Of course! Sharp MFPs and printers allow you to experience a whole new world of color. The equipment we offer allows you to print in color in an efficient, cost-effective way.

What is the largest print size?

Sharp’s flexible paper handling system supports media up to 110 lb. cover stock and up to 12” x 18” depending on the model. If you would like to use media that is a little larger, you can turn on the banner printing mode and print in size 11” x 40”.

Will the equipment be able to handle the amount of copies we make?

We will conduct a needs assessment to determine the right size model for your work environment. There are several options available, from desktop to high-production printers.

  • Multifunction copiers = less than 21 ppm (pages per minute)
  • Printers = up to 50 ppm
  • High-Production printers = 65+ ppm

Will my printer connect to my network?

Yes, printers and MFPs all have connection capabilities and our technicians can assist you with setup upon delivery. Sharp MFPs are designed to make device setup (including network connection) easier and faster.

Sharing your printer on a wireless network will allow every user on the network to use the printer from wherever they are in the office. There’s no more worrying about transferring documents to your office’s “main computer” to access the printer! To set up your printer on a network, you’ll just have to perform a few steps using the control panel on your printer. Specific instructions may vary for each brand and model, so please refer to user support or submit a service request for assistance.

Can I scan documents to my email or to my company’s file system?

Yes, Sharp MFPs are capable of scanning and sending to your email or a network folder.

But why stop there? Sharp’s advanced series can scan and upload to popular cloud services such as Microsoft OneDrive for business, SharePoint Online, Box.com and Google Drive with Sharp’s Cloud Connect features. This feature can greatly help your business streamline the way you process and organize files.

Does my copier/MFP sort and/or staple?

Yes, at Copeco we can offer all of our floor model MFPs with sorting and stapling capabilities as add-on accessories. We also offer an HP desktop printer line that has built-in stapling capabilities.

When you contact us for a quote or consultation, please be sure to mention the types of capabilities like sorting and stapling that you would like to have in your equipment.

Can I make booklets with my copier/MFP?

Yes, you can. Be sure to choose the saddle finisher for your device for the ability to make booklets.

If you would like, you can take our needs assessment to help our team better understand what kind of equipment your office needs. Contact us today to move forward with a consultation!

What does your service include?

A maintenance agreement with Copeco includes parts, labor, toner, drums, a FREE loaner if needed and a Guaranteed response time of four hours for any down equipment.

Is toner included?

Toner is included in our maintenance agreement. To get new toner, it takes approximately one to two business days to have it shipped to your office. Pick up options are also available upon request.

Can we "restrict" color use?

Yes, color usage can be restricted in many different ways. Your service professional will discuss the options with you to determine the best solution for your work environment.

At Copeco, the goal of our Managed Print Services is to offer you a more cost-effective way to print. So, if you’re concerned about spending too much on color printing, we can help you find ways to control that, or find the right equipment that offers cost-effective color printing that’s within your budget.

Sharp MFPs are easier to operate, control, monitor, manage and maintain, helping take your business to the next level of productivity and performance. This means that your new MFP or printer will offer you a more efficient way to print in color—so you may find that blocking the ability isn’t necessary! This is the case for many of the MFPs and printers we offer by the industry’s top brands.

How can I get pricing on equipment?

Complete the contact form to let us know you’re interested in pricing on MFPs, printers or copiers, or give us a call today toll-free at 800-852-0274.

How do I know which brand of printing and copying equipment is right for me?

Our representative will meet with you to understand your work flow and current needs. Based on this analysis, we will have recommendations on the best equipment for your work environment.

Copeco offers printers from the best brands in the industry to ensure customer satisfaction. Brands we offer include:

  • HP
  • Sharp
  • Konica Minolta
  • Canon
  • Ricoh
  • Brother
  • Lexmark
  • Oki
  • Kyocera
  • Toshiba

Buying Process Questions

What is your service response time?

Customer service is a top priority at Copeco. Our team strives to respond to service requests within one to two hours, but responses are guaranteed within four hours.

If you need service now, please submit our service request form or give us a call today toll-free at 800-852-0274.

Can you give me a quote?

Please complete the contact form to let us know you’re interested in pricing, or give us a call today toll-free at 800-852-0274.

How does your service compare to my current vendor?

Why choose service from Copeco:

  • Sharp Platinum Service Provider - We are a Sharp Platinum Level AAA rated service team.
  • Extensive Experience - Our team has over 50 years of experience in the printing industry, and we stay up-to-date on the latest advancements in technology and equipment to bring your office into a new world of productivity and efficiency.
  • Customer Service - We can assure you that you will have the best service team responding to your call within four hours.

Can I purchase a service plan or extended warranty for my equipment?

Yes, we can offer service plans for office equipment and printers in most makes and models, including:

  • HP
  • Sharp
  • Konica Minolta
  • Canon
  • Ricoh
  • Brother
  • Lexmark
  • Oki
  • Kyocera
  • Toshiba

What if my copier stops working in the middle of the five-year lease?

Your copier is covered for the life of your service agreement. We also have flexible upgrade options, service loaners and lease replacement copiers available to keep your office running efficiently and uninterrupted.

How long does it take to get service when my copier is broken?

Customer service is a top priority at Copeco. Our average response time is one to two hours, but we guarantee a response time within four hours.

Is there a warranty on my copier?

All new copiers come with a warranty from the manufacturer. The warranty will be provided to you at the time of purchase. Contact us if you have additional questions pertaining to your specific equipment warranty.

How long does it take to get toner?

It takes approximately one to two business days to get toner shipped to your office. Pick up options are also available upon request. Order supplies online now.

Does ink and toner auto ship?

No, we do not auto ship. However, through our FM audit program, we are able to set up an email alert to be sent to your designated contact so that they can check inventory and request toner as needed.

When will my equipment be delivered?

Typical equipment delivery time is seven to ten business days from the signed order date. You will be contacted to schedule a delivery and installation time when the equipment is ready.

Our team will work with you to coordinate a delivery time that works best for your office. Please be sure to prepare for delivery by ensuring your workspace is tidy and there are clear pathways to key areas in the office where technicians may need access. Thanks in advance for your cooperation!